Secure Payments & Fair Refunds

Go24X7 uses an escrow-like model for services. When you book a service, your payment is held securely by the platform. It is NOT transferred to the provider immediately. This ensures your money is safe until the work is delivered.

Funds are released to the service provider only after you, the customer, mark the job as 'Completed' or provide the secure completion OTP. This gives you control and ensures satisfaction before payment settlement.

We have a structured refund policy designed to be fair to both parties:

• Pre-Service Cancellation: Full refund if cancelled before the provider initiates travel or work (subject to cancellation window).
• Provider No-Show: 100% refund guaranteed.
• Disputed Quality: Refunds are processed based on the outcome of our Dispute Resolution process.

In the rare event of a disagreement, Go24X7 acts as a neutral arbitrator. We review chat logs, evidence photos, and job requirements to enforce a fair resolution, which may include partial or full refunds.